Countering cyberattacks on restaurants Last April, a cyberattack hit NCR and its Aloha POS, one of the restaurant industry’s leading point-of-sale (POS) systems. While the ransomware attack did not disrupt in-store purchases, it halted other key op...

Insuring Safe Delivery Pizza is the ultimate delivery food item. Whether you deliver your own pies or rely on a third-party provider like DoorDash or Uber Eats, odds are that your business relies on pizza delivery. However, if your vehicle insurance ...

Keys to a Successful Soft Opening Opening a new restaurant is incredibly difficult. Every new restaurant we open, I’m pretty confident, takes a few years off my life. The notion that we’ll gather this brand new workforce together and they...

Must-have and nice-to-have technology for your restaurant What’s your tech stack? It’s a phrase that started in Silicon Valley, went through corporate America, and has entered the restaurant realm. With good reason, there are several thin...

Small oversights have big potential to make guests sick When I received this story assignment, I was eager to get writing because this is a topic that I am very passionate about! In addition to the big, glaringly obvious infractions of the health cod...

Designing Restaurants Restaurant design isn’t what it used to be. Shaped by the Covid-19 pandemic, evolving consumer preferences, technological advances and the rising costs of materials and labor, new design trends continue taking shape to elevate...

Opening a pizzeria is a huge financial undertaking – and that feels like an understatement. There are places to cut corners and there are places to spend the real dollars. I personally have not done a complete restaurant buildout and have no intere...

Long gone are the days of writing every order and check by hand. Point-of-Sale (POS) systems are as essential to the pizza business as a dough mixer or an oven. One could argue that the POS is the most important piece of equipment in the whole buildi...

Every day we seek “Perfect.” The perfect dough, the perfect menu name, the perfect workflow, and sometimes we seek perfect before anything launches. Striving for perfection is commendable, but it can hinder progress. Today, I’d like...

If you’re in the restaurant business, you’re also in the cleaning business Sure, you may have a lot more passion for your wood-fired Neapolitan pizza Margherita or your chewy, crunchy rectangles of Detroit-style, but you need to take sanitation a...

Like it or not, employee theft happens. Here’s how to curb it. Last year, a female employee of a Pizza Hut in the southern Illinois town of Cahokia Heights halted her shift – and employment at the eatery – by snatching money from the registers ...

Getting more sales out of our existing customers When we are locked in on our business and honing a particular part of it, there is some magic in there. I love nothing more than exploring tactics or strategies to strengthen my business. I start by as...